Synergy Global Solutions serves western and central New York's small and medium businesses with solutions that specifically suit the unique needs of these organizations.  Synergy has products, services and solutions that cost-effectively simplify these organizations' ability to manage their information while enabling the ability to quickly scale as business demands change.

Synergy's Small and Medium Business solutions include:

Cloud Services 

Unified Communication Solutions 

Virtualization

Service Assurance

Call Center Services     

Remote Management Services  

Synergy Global Solutions provides a variety of services to support different organizations' objectives in leveraging the benefits of cloud computing.  From SMB to larger enterprise infrastructures, Synergy can help you to meet goals such as:

• Optimizing server environments to more efficiently utilize available resources;
• Reduce and better manage costs related to hardware and power consumption;
• Increase employee productivity by providing an anywhere, anytime access-to-information environment;
• Create an IT ecosystem to quickly deploy applications and respond to changing business requirements;
• Increase business continuity by safeguarding business critical applications and data in secure offsite datacenters.

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Synergy Global Solutions is a leading provider of call center and managed service programs through the Solution Center, located in Amherst, New York.  Staffed with analysts and technicians trained in providing superior customer service and incident resolution, the Solution Center can provide your organization with world class end user support - increasing your customer satisfaction without the cost associated with hosting your own in-house call center staff.

• End user help desk services
• Call center management services
• Hardware support and maintenance services
• Remote network management and resolution services

Learn more about...	Call Center Services
	Remote Monitoring Services
	Sonicwall Managed Security Services

 

Improve how your employees communicate with each other and your customers.  Keep your teams collaborating and in touch anytime, anywhere.

Synergy Unified Collaboration products and services address the challenges employers face as teams in their organizations continue to become more and more mobile and geographically dispersed.  Synergy Unified Collaboration leads to more effective communication among your employees, saving time and cost while improving customer response and satisfaction.

• Web conferencing and collaboration
• Conference room video conferencing
• Instant Messaging - Enterprise IM
• Desktop video conferencing
• Team portals

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Synergy delivers enterprise-class customer driven solutions while maintaining a best practice, industry standards based approach to each customer engagement.  Synergy’s highly skilled and experienced Professional Services team works with our clients to ensure that their information management objectives are clearly understand, properly defined and efficiently implemented with a high degree of quality in our delivery.  Synergy will work with you to assess your current infrastructure with your business goals and provide professional guidance through strategy planning and design sessions.

• System Assessment, Planning & Design
• Project Proposals & Estimates
• Technology Specifications & Recommendations
• Proof-of-Concept Testing
• Installation, Integration & Deployment
• Training
• Project Lifecycle Management
• Physical migration of IT systems

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Improve business continuity, protect your data, reduce hardware and power costs, and more effectively manage your server environment and business applications.  Keep your business online and your employees productive by virtualizing your server infrastructure and optimizing your data storage to create a high availability environment in your organization. 

• Desktop and server virtualization
• Onsite and offsite data storage solutions
• Data backup and disaster recovery 

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Synergy Global Solution's Service Assurance maintenance agreements extend the basic manufacturers' warranties and provide services to fully repair and restore any system faults to their pre-failure condition.

Our maintenance service agreements include direct support from Synergy's Operations Center team, plus all parts and labor costs.  Multiple response times are available:

• 24x7x365 (Holidays included)
• 9x5 EST Monday-Friday (Holidays excluded)
• 4-hour onsite support
• Next business day support

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Synergy Global Solutions offers IT outsourcing services for organizations in need of experienced IT engineers who are certified in a wide variety of technologies and Tier One manufacturers' products including:

• HP servers and storage
• Cisco and HP WAN/LAN/WiFi networking installations 
• HP, Dell, IBM and others' PC desktop clients
• VMware, Citrix, CommVault and more virtualization and backup/disaster recovery solutions
• Microsoft OS, ActiveDirectory, SQL and more

Located in Buffalo, NY, a centralized Operations Center call center is staffed with over 80 certified analysts and technicians serving clients nationwide.  The Operations Center can analyze and resolve a client's IT issues remotely, or dispatch engineers onsite at the client's facilities.

Augment your internal IT staff's abilities using our Operations Center services, or reduce your fixed costs by using IT outsourcing services as variable costs in your organization.

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